iStrat Managed Services
Your SAP environment, always running. iStrat's managed services practice provides ongoing SAP administration, support, optimisation, and strategic guidance — so your team stays focused on the business.
What iStrat Managed Services Covers
End-to-end SAP management from a team that knows your environment.
SAP System Administration
Day-to-day Basis administration, transport management, user administration, performance monitoring, and patch management. Your SAP environment, maintained to SAP best practices.
Functional Support
Ongoing functional support across FI/CO, MM, SD, PP, WM, and HR modules. Configuration changes, enhancements, and user issue resolution — covered by your managed services agreement.
Performance Optimisation
Proactive performance monitoring, query optimisation, database maintenance, and capacity planning. Catch performance degradation before users notice.
Security & Compliance
SAP security role management, segregation of duties monitoring, audit log review, and compliance reporting. Protect your SAP environment and your business data.
Strategic Advisory
Quarterly business reviews, SAP roadmap planning, licence optimisation, and technology advisory. iStrat stays aligned with your business strategy, not just your ticket queue.
Transparent, flexible, and tailored to your needs.
Managed Services Agreement
iStrat's Standard Managed Services Agreement provides a clear framework for ongoing SAP support and administration. Service levels are defined by response time SLAs (P1: 1 hour, P2: 4 hours, P3: next business day), scope of services, and escalation procedures. Agreements are available in monthly, annual, and multi-year terms — with discounts for longer commitments.
For a copy of the iStrat Standard Managed Services Agreement, please contact us directly or book a consultation with our managed services team.
Ready to Hand Off Your SAP Administration?
Talk to iStrat about a managed services arrangement that fits your environment, your team, and your budget.