Eight steps to slicker SME processes

 I’ve just returned from a long trip to Mario’s deli. You see, Mario and his team haven’t yet perfected the fastest, simplest way to serve their long queue of lunchtime…

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Surprise and delight your customers

I’ve just arrived at my desk. It’s only 8.00am, yet already I’ve seen several TV adverts and heard half a dozen radio commercials. I’ve had an inbox full of special offers, picked two flyers up off my doormat, and have received an SMS from a local restaurant. I can’t tell you what most of them say though. You see, like the average Joe, I’m exposed to thousands of marketing messages every single day – and I’m getting very good at tuning them out. That’s bad news for businesses – so, what’s the solution? (more…)

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Give it some heart and soul – and reap the rewards

A recent survey I read by Circle Research shows that only 7% of global SMEs have an ambition related to ‘societal improvement’. They’d much rather achieve growth, satisfy their customers, and improve their business processes. But that doesn’t surprise me. After all, improving society is much more of a “soft” ambition. It can’t deliver real value in the same way as business growth or process improvement do. Or can it? (more…)

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The Right Fit! – SAP BUSINESS ONE, VERSION FOR SAP HANA

Dear SAP,

My teams are cautious. They don’t want to make a decision unless they’ve combed through every last piece of data. I appreciate their attention to detail, but I don’t want to miss opportunities either. Is there a way to get the answers I need faster, without sacrificing precision? (more…)

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